Support Mate

Microservices Architecture: Architected a scalable customer support platform using a microservices pattern, decomposing the system into distinct modules: Ticket, Authentication, and Notification Services.

Centralized API Gateway: Implemented a robust API Gateway to orchestrate traffic between services, ensuring efficient request routing and a unified entry point for client applications.

Ticket Lifecycle Management: Engineered the Ticket Service to handle the creation, tracking, and categorization of support requests, including automated follow-up task generation upon resolution.

Secure Authentication & Notifications: Integrated a dedicated Authentication Service for secure user access and a Notification Service to automate email alerts and real-time status updates.